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Frequently Asked Questions

Online Backup FAQ

Questions and answers related to our Online Backup products.

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How can I restore my database?

After setting up the service you’ll be given access to a graphical user interface (GUI) that will allow you to restore any database without interacting with us directly. You can also restore your database to an alternate location. The GUI is a user-friendly control panel that allows you to safely recover data with a point and a click.


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How often is the backup made?

Noverus Online Backup allows you to control your own backup schedule, and jobs. Setup as many jobs and schedules as you want. Noverus Online Backup starts when your computer starts up. No further action on your part is necessary once a schedule has been created.


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What can I save?

You can save any files you want, until reaching your storage limit. Noverus Online Backup saves and protects any type of file up to 5 GB in size. It automatically saves versions of any additions and modifications to the files that you have selected for backup. Accounts can be upgraded at any time.


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What happens if the connection is interrupted?

If the connection is interrupted, Noverus Online Backup automatically stops running, but remembers the progress of the backup and continues from that point when the connection is restored.


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How can I speed up backups?

Backup time depends on the Internet connection upload speed and the quantity of data selected for backup. Modify these factors to maximize performance.
Note: A typical user with a 512 Kbps upload connection (standard DSL line) saves between 1 and 10GB per day, depending on how long the user is connected to the internet and how similar the contents of different uploaded files are.


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How many files can I store in a folder?

That’s up to you and your operating system. While we have no specific limit to the number of files you store in a particular folder, performance may be impacted if you have over 10,000 files in a single folder. There’s no limit to the number of folders and subfolders you can create using Noverus Online Backup.


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Can Noverus Online Backup make a backup of my e-mail?

Certainly. You can make a backup of Outlook Express and Outlook very simply using Noverus Online Backup. Noverus Online Backup automatically detects the location of your e-mail files in Outlook and Outlook Express. All you need to do is select the option for making a backup of your e-mails and Noverus Online Backup does the rest.


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How secure is Noverus Online Backup?

Noverus Online Backup is very secure. The data centers use military-grade technology to keep your files encrypted and safe. We support SSL transfers between your PC and our servers too, so there’s no risk of people intercepting your data while it is uploaded or downloaded.

All of the data that you put on Noverus Online Backup is backed up redundantly, so it is fully protected against hardware failure or other damage.


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Noverus Online Backup uses an SSL connection. What is this?

SSL is an abbreviation for Secure Sockets Layer. This encryption protocol secures the communication on the Internet using cryptography and authentication. The protocol is often used to perform secured electronic transactions over the Internet. An online banking transaction, for example, also uses SSL.


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Which operating systems does Noverus Online Backup support?

The Noverus Online Backup desktop software runs on Windows XP, Windows Vista, Windows 7, Windpws 8 and Mac OS X 10.6.
The Noverus Online Backup web portal can be used by all of the major web browsers, including Internet Explorer 7 or later, Firefox 2 or later and Safari 3 or later. Some features on the web portal require recent versions of Java or Flash.


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What type of Internet connection do I need?

Anything above a 384K connection would be the base case scenario. Although the backup service could work with a connection smaller than 384K, we don’t recommend it. We suggest that you purchase the largest connection you can afford and/or find a flexible provider in your area that can offer a larger connection for a few days if you run into a situation where you need to execute a disaster recovery plan. This is regularly request for many Internet service providers, and many of them have this service in place. Be sure to ask your provider if something like this exists and if you can get an agreement in place. Simply put, the larger the connection, the faster your data is restored.


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Will Noverus Online Backup slow down my computer?

No. Noverus Online Backup uses computer resources and an internet connection in a dynamic manner to give you priority and to ensure that there is no slowdown for you.


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Do I need to leave my computer on all the time?

No. You can turn off your computer whenever you like. If Noverus Cloud Backup was busy making a backup of your files when you turned off your computer, Noverus Cloud Backup will proceed with the backup the next time you connect to the Internet. There is even no danger if not all your data has been backed up and there is a power failure or an unexpected interruption of the Internet connection.


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What happens if I make changes in a large file?

Noverus Cloud Backup detects changes automatically, even changes in a single file. Only those parts of the file that have been changed will be backed up. For example, if you add a new paragraph to a large text document, only the new text will be included in the backup.


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What are the advantages of Cloud Backup compared to conventional backup techniques, such as tapes, CD-ROMs, etc.?

– Backups are made automatically, so you don’t have to worry about it.
– Data is stored externally. In case of fire in your home or office, for example, both your computer and your backup (CD-ROM or tape) can be damaged. This risk is non-existent with Cloud Backup.
– Predictable monthly costs.
– Simplicity. You are assured of safe backups through a simple and one-off step


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