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Frequently Asked Questions

Related to TRUSTe Services

TRUSTe FAQ

Questions and answers related to our TRUSTe products.

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What are the TRUSTe Privacy Policy products?

TRUSTe Privacy Policy is a wizard-driven privacy policy generator. It allows you to easily create, and maintain, a privacy policy that accurately reflects the practices you use in collecting and sharing information about your customers.

TRUSTe Privacy Policy with Seal includes the wizard-driven privacy policy generator, an initial scan and certification, a seal that displays when TRUSTe certifies your web site, and periodic scans to help you preserve consistency between your privacy policy and practices.


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Can I purchase TRUSTe Privacy Policy for domain names that are not registered with you?

Yes, you can purchase TRUSTe Privacy Policy for any domain name. They don’t have to be registered with us or use our DNS Hosting.


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How do I set up TRUSTe Privacy Policy with Seal?

To associate your Privacy Policy subscription with a domain name, log into your account. Hover on “Security” and then on “TRUSTe Privacy Policy”, and then click “Manage”. In the row of the Privacy Policy subscription you want to configure, click “Awaiting Configuration”. Type a domain name and email address to associate with the subscription, and click “Submit”. If you wish, type a password and click “Save Settings” (the domain name and password allow you to log in directly at trustemanager.com). A success message confirms that you have configured your Privacy Policy subscription details.

To build your privacy policy, hover on “Security” and then on “TRUSTe Privacy Policy”, and then click “Manage”. In the row of the subscription you want to configure, click the domain name for which you want to create a privacy policy. Click “Login to my control panel”.

Follow the instructions in the control panel to build and implement your privacy policy and Seal. The control panel provides code snippets for the privacy policy and the Seal; you can place both in your web site code immediately. Your privacy policy will appear almost immediately; the Seal will appear as soon as TRUSTe certifies your site.


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Am I required to post a privacy policy on my web site?

If your web site doesn’t collect information about visitors, a privacy policy is usually optional. If you collect data, some industries, states, and countries have privacy policy requirements. For example, if you collect data from users who are located in California, you must post a privacy policy regardless of your own location.


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How is a privacy policy valuable to me and my customers?

Increasingly, customers expect online businesses to post a privacy policy. The level of customer sophistication about privacy practices is increasing rapidly, and they are likely to leave a web site if its privacy policy is unclear or doesn’t indicate a sufficient level of commitment to protecting information. And increasingly, customers hold businesses legally responsible for any discrepancies between their policy and practices.


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How do TRUSTe products save me money?

TRUSTe Privacy Policy, through its wizard, allows you to create, post, and maintain a privacy policy at minimal expense. It’s far less expensive than hiring an attorney or consultant, or spending the time to research and write a privacy policy on your own.

TRUSTe Privacy Policy with Seal gives you all the convenience of the wizard, and displays the TRUSTe Seal to show your customers that your business’s privacy policy has been examined and certified by the leader in privacy policy certification. That translates to lower abandonment rates and more revenues. In addition, the certification process associated with the TRUSTe Seal alerts you to discrepancies between your privacy policy and practices, before they result in costly conflicts with customers. Finally, if TRUSTe receives complaints about your business, they mediate a solution between you and your customer.


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How long does it take to create a privacy policy and certify my site?

Creating a privacy policy using the TRUSTe wizard only takes a few minutes; inserting it into your web site code takes a few more.

If you purchase TRUSTe Privacy Policy with Seal, it only takes a few minutes to insert the Seal code snippet into your web site code, and a few minutes to notify TRUSTe when you’re ready for them to scan your site. If TRUSTe’s certification scan indicates that your site is consistent with your privacy policy, they may activate your TRUSTe Seal in two days or less. If they find inconsistencies, they notify you, and then reevaluate your web site within two days after you notify them that the problems have been resolved.


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How does TRUSTe identify discrepancies between my privacy policy and practices?

TRUSTe scans for consistency between your privacy policy and practices if you subscribe to Privacy Policy with Seal, but not Privacy Policy.

TRUSTe uses a variety of approaches to verify consistency between your privacy policy and your information collection and sharing practices. They notify you of any inconsistencies they identify.


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How do I set up TRUSTe Privacy Policy?

To associate your Privacy Policy subscription with a domain name, log into your account. Hover on “Security” and then on “TRUSTe Privacy Policy”, and then click “Manage”. In the row of the Privacy Policy subscription you want to configure, click “Awaiting Configuration”. Type a domain name and email address to associate with the subscription, and click “Submit”. If you wish, type a password and click “Save Settings” (the domain name and password allow you to log in directly at trustemanager.com). A success message confirms that you have configured your Privacy Policy subscription details.

To build your privacy policy, hover on “Security” and then on “TRUSTe Privacy Policy”, and then click “Manage”. In the row of the subscription you want to configure, click the domain name for which you want to create a privacy policy. Click “Login to my control panel”.

Follow the instructions in the control panel to build and implement your privacy policy.


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What are my responsibilities in earning and maintaining my TRUSTe Seal?

The TRUSTe Seal confirms that your web site’s data collection practices and your business’s information-sharing practices are consistent with the text of your privacy policy.

TRUSTe publishes Program Requirements that describe your responsibilities in the TRUSTe Seal program.


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How will I know when TRUSTe certifies my site?

If you have placed the TRUSTe Seal code snippet in your web site, the Seal will become visible when TRUSTe certifies your web site. If TRUSTe finds any problems with your web site, they contact you for resolution.


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How do I manage my TRUSTe subscription?

Log into your account. Hover on “Security” and then on “TRUSTe Privacy Policy”, and then click “Manage”. In the row of the Privacy Policy you want to manage, click the domain name.

If you want to manage any aspects of your subscription that are handled at TRUSTe, click “Login to my control panel”. Follow the instructions in the TRUSTe control panel.


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How do I edit my privacy policy?

Log into your account. Hover on “Security” and then on “TRUSTe Privacy Policy”, and then click “Manage”. In the row of the privacy policy you want to edit, click the domain name. Click “Login to my control panel”.

Follow the directions in the TRUSTe control panel to edit your privacy policy.


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What happens to my privacy policy when privacy laws change?

TRUSTe does not change your privacy policy as privacy laws change, but they do add new selections to their wizard, that reflect the legal changes, that you can incorporate into your privacy policy if you wish.

From time to time, we or TRUSTe may notify you of significant changes to privacy laws that make it advisable to review, and possibly update, your privacy policy.


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Can I use my own verbiage for my privacy policy?

No. If you use TRUSTe products, you must use TRUSTe’s verbiage, but they offer a range of choices in verbiage.


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Can I change the domain name that’s associated with my TRUSTe Privacy Policy subscription?

No. Once you associate a domain name with a TRUSTe Privacy Policy subscription, you cannot change it. If you need a TRUSTe Privacy Policy for a different domain name, purchase a separate subscription.


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Is there a limit on my use of my privacy policy or the TRUSTe Seal?

There is no limit on displays of your privacy policy.

There is a limit of 50 impressions per day for the TRUSTe Seal. An impression is tallied each time a visitor opens a page that displays the TRUSTe Seal.


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How do I renew my TRUSTe Privacy Policy subscription?

Your subscription to TRUSTe Privacy Policy, or TRUSTe Privacy Policy and Seal, renews automatically.


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How do I cancel my TRUSTe Privacy Policy subscription?

Log into your account. Hover on “Security” and then on “TRUSTe Privacy Policy”, and then click “Manage”. In the row of the subscription you want to cancel, click the domain name.

Click “Cancel Service” to cancel your subscription to TRUSTe Privacy Policy or TRUSTe Privacy Policy with Seal. Open the “Select Reason” dropdown menu and select a reason for cancelling your subscription, and type your reason in the “Additional Information” text box. Click “Cancel Service”. A message confirms that you have successfully requested cancellation of your subscription. It will become inactive on the expiration date of your current subscription.

If you want to remove the TRUSTe Privacy Policy, or Privacy Policy and Seal, before the subscription expiration date, you can do so by removing the TRUSTe code snippets from your web site code.


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In what countries do you offer TRUSTe Privacy Policy?

Australia
Austria
Belgium
Bulgaria
Canada
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany

Greece
Hungry
Iceland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
New Zealand
Norway
Poland

Portugal
Republic of Ireland
Romania
Singapore
Slovakia
Slovenia
Sweden
Switzerland
The Netherlands
United Kingdom
United States


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